Last updated: October 6, 2026
At Saucy Bird, we respect your privacy. We collect and use personal information only as reasonably necessary to operate our business, fulfill orders, communicate with customers and buyers, and improve our products and services.
Information We Collect
When you visit our website, place an order, join a waitlist or membership, contact us, or make a wholesale enquiry, we may collect:
- Name, email address, phone number, shipping address, and collection details where applicable
- Order history, product preferences, and customer-service communications
- Payment information processed by third-party payment providers
- Wholesale or business contact information you provide
- Device information, cookies, and basic analytics data
We do not store full payment-card details.
How We Use Your Information
- Process and fulfill retail, membership, wholesale, and hospitality orders
- Communicate order confirmations, shipping or collection details, product notices, and customer-service updates
- Maintain customer, membership, and Sauce Ledger records
- Improve our products, website, and customer experience
- Send marketing or launch communications where you have opted in or where otherwise permitted by law
We do not sell your personal information.
Payment Processing
Payments are handled by third-party providers. Online-store transactions may be processed by Shopify Payments and its payment partners. Orders placed through Faire are processed under Faire's applicable terms. Direct wholesale, hospitality, or other approved orders may use separate invoicing or payment providers disclosed at the time of purchase.
These providers process payment information under their own privacy and security policies. Saucy Bird does not access or retain full payment-card details.
Cookies & Analytics
We use cookies and analytics tools to understand how our site is used and to improve performance. You can control cookies through your browser or available consent controls, though some functionality may be affected.
Third-Party Services
Our online store is hosted on Shopify. We may also use third-party services for payments, wholesale ordering, analytics, email, shipping, customer support, and other business functions. Those providers process information according to their own terms and privacy policies.
Data Security
We use reasonable administrative and technical measures to protect personal information. No system is completely secure, but we take data protection seriously.
Your Rights
Depending on where you live, you may have rights to access, correct, or request deletion of personal information, subject to applicable law and legitimate record-keeping requirements. Contact us to make a request.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version and updated date will be posted on this page.
Contact
Saucy Bird / Made by Hands Sauce Inc.
Vancouver, British Columbia, Canada
hello@eatsaucybird.com