Refund policy

Returns We make food. So returns work a little differently. Damaged or wrong orders. If your order arrives damaged, leaking, or incorrect, email hello@eatsaucybird.com within 14 days with a photo and your order number. We'll replace it or refund it in full. No need to ship anything back. Unopened products. Unopened, unused products in original packaging can be returned within 30 days of delivery. Email us first for return instructions. Return shipping is the customer's responsibility unless the error was ours. Opened products. For food safety reasons, we can't accept returns on opened sauces or rubs. If something isn't right, email us anyway — we'd rather make it right than argue. Refund processing. Approved refunds go back to the original payment method within 5–10 business days of approval. The Founding 50 set. Founder sets follow the same policy. Ledger numbers from refunded sets return to the pool. Questions: hello@eatsaucybird.com